Vietnam Airlines

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Airline info

  • Address: 200 Nguyen Son Street, Long Bien District, Hanoi, Vietnam
  • Contact number: +842 4373 2732
  • Website: www.vietnamairlines.com
  • IATA code/ICAO code: VN / HVN

On-time performance and safety record

  • On time performance (2022): No info available
  • Average age of fleet (2023): 6.2 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 5/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Vietnam Airlines operates a dual-hub system with main bases in Hanoi and Ho Chi Minh City. Its network covers Asia, Europe, Australia but, surprisingly, does not include North America where a huge population of expats live. Authorization for US-bound flights was granted to the airline by the US Federal Aviation Administration (FAA) in September 2019, but the Covid pandemic prevented from the opening of routes. The fleet, including the Airbus A350-900 and Boeing 787-9 for long range and many Airbus A321neo and A321-200 for the medium range, is one of the youngest in Far East Asia, with an aircraft average age just above 6 years (Photo Wikimedia Commons /)

  • Name: Vietnam Airlines
  • Date founded: January 15, 1956 as Vietnam Civil Aviation – April 1989 as Vietnam Airlines
  • IATA code/ICAO code: VN / HVN
  • CEO: Du’ong Tri Thanh
  • Address: 200 Nguyen Son Street, Long Bien District, Hanoi, Vietnam
  • Contact number: +842 4373 2732
  • Website: www.vietnamairlines.com
  • Hub: Hanoi, Ho Chi Minh City
  • Focus cities: Da Nang
  • Airline alliance: Skyteam
  • Frequent flyer programme: Lotus Miles
  • Fleet:

    99 aircraft

    • 14 Airbus A350-900 / 305 seats (29 Business, 36 Premium Economy, 240 Economy or 29 Business, 45 Premium Economy, 231 Economy)
    • 4 Boeing 787-10 / 367 seats (24 Business, 343 Economy)
    • 11 Boeing 787-9 / 274-311 seats (28 Business, 35 Premium Economy, 211 Economy or 28 Business, 283 Economy)
    • 20 Airbus A321neo / 203 seats (8 Business, 195 Economy)
    • 50 Airbus A321-200 / 178-184-203 (16 Business, 162 Economy or 16 Business, 168 Economy or 8 Business, 195 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 4-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 1 bag not heavier than 32kg in Business and premium Economy, 1 bag up to 23kg on domestic and Southeast Asia flights; 2 bags each not heavier than 32kg in Business, 2 bags each up to 23kg in premium Economy and Economy on flights to Japan and Russia; 2 bags each not heavier than 32kg in Business, 2 bags each not heavier than 23kg in Premium Economy, 1 bag up to 23kg on flights to Hong Kong, China, Taiwan, Korea, Australia and Europe

  • Pre-selection of seat:

    Free for Business and Premium Economy passengers; in Economy, Standard forward Cabin Zone and Extra-Legroom seat can be pre-selected for fees starting from 1USD on domestic flights and from 5USD on international flights, the amount depending on the type of seat selected and on the route flown

  • Priority check-in:

    Business and Premium Economy passengers plus LotuSmiles Titanium, Gold and Platinum members

  • Fast track at security:

    Business passengers plus LotuSmiles Platinum members

  • Access to lounge:

    Business passengers plus LotuSmiles Gold and Platinum members

  • Priority boarding:

    Business and Premium Economy passengers plus LotuSmiles Titanium, Gold and Platinum members

  • Seat pitch:
    • 42 inches (107cm) in Business, 38 inches (96cm) in Premium Economy, 32 inches (81cm) in Economy on the A350-900 and B787-9;
    • 45 inches (114cm) in Business, 32 inches (81cm) in Economy on the A321neo and A321-200
  • Seat width:
    • 21 inches (53cm) in Business, 19 inches (48cm) in Premium Economy, 18 inches (46cm) in Economy on the A350-900;
    • 21 inches (53cm) in Business, 18 inches (46cm) in Premium Economy and Economy or 21 inches (53cm) in Business, 18 inches (46cm) in Economy on the B787-9;
    • 21 inches (53cm) in Business, 18 inches (46cm) in Economy on the A321neo and A321-200
  • USB port and power socket:

    Available at every seat in all classes on the A350-900, B787-9 and A321neo

  • Lie-flat seat:

    In Business on the A350-900 and B787-9

  • Vanity kit:

    In Business and Premium Economy on long-haul flights; blankets, pillows, eye masks and toiletry products are available in Economy on long-haul flights

  • IFE screen width:

    15.4 inches (39cm) in Business, 10.6 inches (27cm) in Premium Economy, 10 inches (25.5cm) in Economy on the A350-900;

    15.4 inches (39cm) in Business, 10.6 inches (27cm) in Premium Economy, 10.4 inches (26.5cm) in Economy on the B787-9

  • Wi-fi:

    Available on selected A350-900; three connectivity packages are available, from 2.95USD (two hours) to 9.95USD (full flight, 25MB), up to 29.95USD (full flight, 80MB)

  • Inflight magazine:

    Heritage

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: No
  • Pets:

    Not allowed in the passenger cabin

Gallery

A B787-9 starts its take-off roll at London Heathrow (Wikimedia Commons / Anna Zvereva) Premium Economy cabin on the B787-9 (Photo Wikimedia Commons / Hui Bùy) A couple of A350-900 at Tokyo Narita (Photo Wikimedia Commons / Sidowpknbkhihj)
A B787-9 starts its take-off roll at London Heathrow (Wikimedia Commons / Anna Zvereva)
Premium Economy cabin on the B787-9 (Photo Wikimedia Commons / Hui Bùy)
A couple of A350-900 at Tokyo Narita (Photo Wikimedia Commons / Sidowpknbkhihj)

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