Virgin Atlantic

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Airline info

  • Address: The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, United Kingdom
  • Contact number: +44 0 344 8747747
  • Website: www.vietnamairlines.com
  • IATA code/ICAO code: VS / VIR

On-time performance and safety record

  • On time performance (2022): 79.2%
  • Average age of fleet (2023): 7.0 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Founded in 1984 by music industry tycoon Richard Branson, Virgin Atlantic developed through the years a network including destinations in North and South America, Africa and Asia. It only has widebody aircraft in its fleet, though it decided to retire the Airbus A340-600 and Boeing 747-400 four-engined aircraft following the Covid-19 crises. As air travel demand plunged, VS withdrew its London Gatwick base, concentrating operations at Heathrow. In 2012 49% of its shares was acquired by Delta Airlines, while a deal to sell another 21% to Air France-KLM fell through in late 2019. Virgin’s Premium Economy has been awarded the title of “World’s best” by Skytrax (Photo Wikimedia Commons / Adam Moreira)

  • Name: Virgin Atlantic Airways
  • Date founded: 1984 - commenced operations on June 22 of the same year
  • IATA code/ICAO code: VS / VIR
  • CEO: Shai Weiss
  • Address: The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, United Kingdom
  • Contact number: +44 0 344 8747747
  • Website: www.vietnamairlines.com
  • Hub: London (LHR)
  • Focus cities: Manchester
  • Airline alliance: None
  • Frequent flyer programme: Flying Club
  • Fleet:

    38 aircraft

    • 7 Airbus A350-1000 / 335 seats (44 Business, 56 Premium Economy, 235 Economy)
    • 10 Airbus A330-300 / 264 seats (31 Business, 48 Premium Economy, 185 Economy)
    • 4 Airbus A330-200 / 266 seats (19 Business, 35 Premium Economy, 212 Economy)
    • 17 Boeing 787-9 / 258 seats (31 Business, 35 Premium Economy, 192 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 4-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Three bags (32kg each) in Business, two bags (23 kg each) in Premium Economy, one bag up to 23kg can be checked-in for free. Economy Light ticket holders do not get complimentary checked luggage included in their ticket fare and have to pay 45GBP (60USD) to put a bag in the hold

  • Pre-selection of seat:

    All passengers except for Economy Light ticket holders, can pre-select a seat for free; Economy Delight fare include free pre-selection of extra legroom seats, too; Economy Classic passengers have to pay 45GBP (60USD) to pre-select an extra legroom seat

  • Priority check-in:

    Available to Business, Premium Economy and Economy Delight ticket holders

  • Fast track at security:

    Business and Premium Economy passengers

  • Access to lounge:

    Available to Business passengers and Flying Club Gold members

  • Priority boarding:

    Available to Business, Premium Economy and Economy Delight ticket holders

  • Seat pitch:
    • 44 inches (112cm) in Business, 38 inches (96.5cm) in Premium Economy, 31 inches (79cm) in Economy on the A350-1000;
    • 79.5 inches (202cm) in Business, 38 inches (96.5cm) in Premium Economy, 31 inches (79cm) in Economy on the B787-9 and A330-300;
    • 60 inches (152cm) in Business, 36 inches (91.5cm) in premium Economy, 30 inches (76cm) in Economy on the A330-200
  • Seat width:
    • 20 inches (51cm) in Business, 18.5 inches in premium Economy, 17.5 inches (44.5cm) in Economy on the A350-1000;
    • 22 inches (56cm) in Business, 21 inches (53cm) Premium Economy, 17.5inches (44.5cm) in Economy on the B767-9;
    • 22 inches (56cm) in Business, 21 inches (53cm) in Premium Economy, 18 inches (46cm) in Economy on the A330-300;
    • 20 inches (51cm) in Business, 18 inches (46 inches) in Premium Economy and Economy on the A330-200
  • USB port and power socket:

    Power socket available at all seats on the B787-9 and in Business and Premium Economy only on the A330-300; Power socket and USB port available at every seat in all classes on the A350-1000 and A330-200

  • Lie-flat seat:

    In Business on all aircraft

  • Vanity kit:

    In Business and Premium Economy on all flights

  • IFE screen width:
    • 18.5 inches (47cm) in Business, 13 inches (33cm) in Premium Economy, 11.5 inches in Economy on the A350-1000;
    • 11.1 inches (28cm) in Business and Premium Economy, 9 inches (23cm) in Economy on the B787-9;
    • 13 inches (33cm) in Business and Premium Economy, 11 inches (28cm) in Economy on the A330-300
  • Wi-fi:

    Available on all aircraft

  • Inflight magazine:

    Vera

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: No
  • Pets:

    Not allowed in the passenger cabin

Gallery

A B787-9 on final approach (Photo Wikimedia Commons / Aleem Yousaf An A330-300 climbs away from London Heathrow (Photo Wikimedia Commons / Mark Harkin) The Club House lounge at London Heathrow (Photo Wikimedia Commons / Jeremy Keith) Lie-flat seat in Business Class on the B787-9 (Photo Virgin Atlantic) The new Business Class suite on the A350-1000 (Photo Virgin Atlantic) Premium Economy seats on the B787-9 (Photo Virgin Atlantic) Upper Class lounge on the A350-1000 (Photo Virgin Atlantic)
A B787-9 on final approach (Photo Wikimedia Commons / Aleem Yousaf
An A330-300 climbs away from London Heathrow (Photo Wikimedia Commons / Mark Harkin)
The Club House lounge at London Heathrow (Photo Wikimedia Commons / Jeremy Keith)
Lie-flat seat in Business Class on the B787-9 (Photo Virgin Atlantic)
The new Business Class suite on the A350-1000 (Photo Virgin Atlantic)
Premium Economy seats on the B787-9 (Photo Virgin Atlantic)
Upper Class lounge on the A350-1000 (Photo Virgin Atlantic)

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