Virgin Australia

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Airline info

  • Address: 56 Edmondstone Road, Bowen Hill, Brisbane, Queensland, 4006, Australia
  • Contact number: +61 7 3295 3000
  • Website: www.virginaustralia.com
  • IATA code/ICAO code: VA / VOZ

On-time performance and safety record

  • On time performance (2022): 77.0%
  • Average age of fleet (2023): 9.5 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Based in Brisbane, Virgin Australia has been for years the main competitor of Qantas on the domestic and long-haul market, developing high standard onboard products which gained to the carrier multiple awards and accolades. In 2020 the airline was hit hardly he Covid pandemic and the following travel bans. As a consequence, it alienated its fleet of three-class Airbus A330-200 used on longer domestic and regional routes and suspended long-haul operations by Boeing 777-300ER, de facto becoming a domestic carrier with just a few short-haul international flights. The airline was put in voluntary administration and property was acquired by Bain Capital in November 2020. As property changed, Jayne Hrdlicka took over as CEO substituting Paul Scurrah  (Photo Virgin Australia))

  • Name: Virgin Australia
  • Date founded: August 29, 2020 (as Virgin Blue) - adopted current name and identity in 2011
  • IATA code/ICAO code: VA / VOZ
  • CEO: Jayne Hrdlicka
  • Address: 56 Edmondstone Road, Bowen Hill, Brisbane, Queensland, 4006, Australia
  • Contact number: +61 7 3295 3000
  • Website: www.virginaustralia.com
  • Hub: Brisbane, Sydney, Melbourne
  • Focus cities: Perth, Adelaide, Gold Coast
  • Airline alliance: None
  • Frequent flyer programme: Velocity
  • Fleet:

    59 aircraft

    • 57 Boeing 737-800 / 176 seats (8 Business, 168 Economy)
    • 2 Boeing 737-700 / 128 seats (8Business, 120 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 4-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 2 bags each not heavier than 32kg in Business, 1 bag up to a weight of 23kg in Economy

  • Pre-selection of seat:

    Free for Business passengers; Economy X seats cost from 35AUD (25.5USD) to 49AUD (36USD) on domestic flights

  • Priority check-in:

    Business and Economy X passengers plus Velocity Silver, Gold and Platinum members

  • Fast track at security:

    Business and Economy X passengers plus Velocity Silver, Gold and Platinum members

  • Access to lounge:

    Business and Economy X passengers plus Velocity Gold and Platinum members

  • Priority boarding:

    Business and Economy X passengers plus Velocity Silver, Gold and Platinum members

  • Seat pitch:
    • 37 inches (94cm) in Business, 30 inches (76cm) in Economy on the B737-800 and B737-700
  • Seat width:
    • 19.5 inches (49cm) in Business, 17 inches (43cm) in Economy on the B737-800 and B737-700
  • USB port and power socket:

    No info available

  • Lie-flat seat:

    No

  • Vanity kit:

    No

  • IFE screen width:

    Inflight entertainment contents are available on the passengers’ personal electronic devices by downloading the Inflight Entertainment app

  • Wi-fi:

    No

  • Inflight magazine:

    Virgin Atlantic Magazine

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Not allowed in the passenger cabin

Gallery

A B737-800 on lift-off (Photo Virgin Australia) Business and Economy Class cabins on a B737-800 (Photo Virgin Australia) Business Class cabin has two rows for a total of 8 seats on the B737-800 (Photo Virgin Australia) Economy Class seating on the B737.800 (Photo Virgin Australia)
A B737-800 on lift-off (Photo Virgin Australia)
Business and Economy Class cabins on a B737-800 (Photo Virgin Australia)
Business Class cabin has two rows for a total of 8 seats on the B737-800 (Photo Virgin Australia)
Economy Class seating on the B737.800 (Photo Virgin Australia)

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