Based in Brisbane, Virgin Australia has been for years the main competitor of Qantas on the domestic and long-haul market, developing high standard onboard products which gained to the carrier multiple awards and accolades. In 2020 the airline was hit hardly he Covid pandemic and the following travel bans. As a consequence, it alienated its fleet of three-class Airbus A330-200 used on longer domestic and regional routes and suspended long-haul operations by Boeing 777-300ER, de facto becoming a domestic carrier with just a few short-haul international flights. The airline was put in voluntary administration and property was acquired by Bain Capital in November 2020. As property changed, Jayne Hrdlicka took over as CEO substituting Paul Scurrah (Photo Virgin Australia))
- - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
- - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
- - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
- - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
- - 1 STAR: Represents a poor quality of product delivered across the assessment sectors