Volaris

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Airline info

  • Address: Prolongacion Paseo dela Reforma, No 490 1st floor, Colonia Santa Fe, Mexico City, Mexico
  • Contact number: +52 55 1102 8000
  • Website: www.volaris.com
  • IATA code/ICAO code: Y4 / VOI

On-time performance and safety record

  • On time performance (2022): 79.8%
  • Average age of fleet (2023): 5.3 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

The ultra-low-cost Volaris is Mexico’s second largest carrier after Aeroméxico and the leading airline in the Mexican domestic market, with a traffic share of around 30%. It flies an extensive network of destinations throughout Central America and the US and has a code-sharing agreement with US largest low-cost operator, Southwest Airlines. It was the first airline in North and Central America to fly the Airbus A320neo (Photo Wikimedia Commons / Alan Wilson)

  • Name: Volaris
  • Date founded: 2004 – commenced commercial operations on March 13, 2006
  • IATA code/ICAO code: Y4 / VOI
  • CEO: Enrique Beltranena
  • Address: Prolongacion Paseo dela Reforma, No 490 1st floor, Colonia Santa Fe, Mexico City, Mexico
  • Contact number: +52 55 1102 8000
  • Website: www.volaris.com
  • Hub: Mexico City, Guadalajara, Tijuana
  • Focus cities: Cancun, Monterrey, Leòn
  • Airline alliance: None
  • Frequent flyer programme: VClub
  • Fleet:

    83 aircraft

    • 6 Airbus A321neo / 230 seats
    • 10 Airbus A321-200 / 220 seats
    • 24 Airbus A320neo / 186 seats
    • 39 Airbus A320-200 / 174 seats
    • 4 Airbus A319-100 / 144 seats
  • Type of carrier: Ultra low-cost
  • Skytrax* rating: 3-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 1 bag up to a weight of 23kg for Vuela Plus fare holders; Vuela Classic and Vuela Basic fare holders do not have any checked baggage allowance included in their ticket

  • Pre-selection of seat:

    No info available

  • Priority check-in:

    No

  • Fast track at security:

    No

  • Access to lounge:

    No

  • Priority boarding:

    No

  • Seat pitch:
    • 28 inches (71cm) on the A321neo and A320neo;
    • 30 inches (76cm) on the A321-200, A320-200 and A319-100
  • Seat width:
    • 18 inches (46cm) on the A321neo, A321-200, A320neo, A320-200 and A319-100
  • USB port and power socket:

    Power sockets available at all seats on the A319-100

  • Lie-flat seat:

    No

  • Vanity kit:

    No

  • IFE screen width:

    No individual screens onboard

  • Wi-fi:

    No

  • Inflight magazine:

    V de Volaris

  • Onboard kit for kids:

    No

  • Food and beverages:

    Snacks and soft drinks are available for purchase onboard; alcoholics are available for purchase on flights 90mins or longer

  • Upgraded meals in Premium Economy: Not Available
  • Dine on demand in Business Class: Not available
  • Pets:

    Not accepted in the passenger cabin

Gallery

An A320-200 touching down at Las Vegas McCarran (Photo Wikimedia Commons / Tomàs Del Coro)
An A320-200 touching down at Las Vegas McCarran (Photo Wikimedia Commons / Tomàs Del Coro)

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