Westjet

Airline info

  • Address: 22 Aerial Place NE Calgary, Alberta T2E 3J1, Canada
  • Contact number: +1 877 493 7853
  • Website: www.westjet.com
  • IATA code/ICAO code: WS / WJA

On-time performance and safety record

  • On time performance (2023): 77.1%
  • Average age of fleet (2024): 11.1 years
  • Major accidents in last 10 years: 2
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Westjet was created as the low-cost Canadian alternative to Air Canada. Following the model created by Southwest in the US, it built a fleet based on a unique aircraft type (the B737). Initially a domestic-only operator, it began international expansion in 2010 with flights to the continental US, Hawaii, the Caribbean, Mexico, culminating in 2015-2016 with the launch of transatlantic services, and introducing its first widebody aircraft (the B767-300). In 2018-2019, coinciding with the arrival of the B787-9 on long-haul flights, Westjet started the transition from a low-cost to a predominantly full-service carrier (Photo Wikimedia Commons / Anna Zvereva)

  • Name: Westjet
  • Date founded: February 29, 1996
  • IATA code/ICAO code: WS / WJA
  • CEO: Ed Sims
  • Address: 22 Aerial Place NE Calgary, Alberta T2E 3J1, Canada
  • Contact number: +1 877 493 7853
  • Website: www.westjet.com
  • Hub: Calgary, Toronto, Vancouver
  • Focus cities: Edmonton, Winnipeg, Halifax
  • Airline alliance: None
  • Frequent flyer programme: Westjet Rewards
  • Fleet:

    123 aircraft (excluding Westjet Encore)

    • 6 Boeing 787-9 / 320 seats (16 Business, 28 Premium Economy, 276 Economy)
    • 13 Boeing 737 MAX 8 / 174 seats (12 Business, 162 Economy)
    • 39 Boeing 737-800 / 168 seats (12 Business, 156 Economy)
    • 52 Boeing 737-700 / 130 seats (12 Business, 118 Economy)
    • 13 Boeing 737-600 / 113 seats (12 Business, 101 Economy)
  • Type of carrier: Low-cost / Full-service hybrid
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    2 bags for up to 46Kg can be checked-in for free in Business and Premium Economy; EconoFlex fare holders have a one-bag-free (23Kg) baggage allowance included in their ticket; Basic and Econo passengers pay 30CAD (35USD) to check-in a bag on domestic, US or international flights; this increases to 60CAD (71USD) for Basic fare holders on transatlantic flights

  • Pre-selection of seat:

    Free for Business and Premium Economy passengers; EconoFlex fare holders can pre-select a standard seat for free, while extra-legroom seats come with a fee; Basic and Econo passengers pay a fee to select any seat in advance

  • Priority check-in:

    Business and Premium Economy passengers plus Westjet Rewards Silver, Gold and Platinum members

  • Fast track at security:

    Business and Premium Economy passengers

  • Access to lounge:

    Business passengers plus Gold and Platinum Westjet Rewards members

  • Priority boarding:

    Business and Premium Economy passengers plus families with young children passengers and Silver, Gold and Platinum Westjet Rewards members

  • Seat pitch:
    • 46 inches (117cm) in Business, 38 inches (96cm) in Premium Economy, 31 inches (79cm) in Economy on the B787-9;
    • 38 inches (96cm) in Business, 31 inches (79cm) in Economy on the B737 MAX 8;
    • 36 inches (91cm) in Business, 31 inches (79cm) in Economy on the B737-800, B737-700, B737-600
  • Seat width:
    • 21 inches (53cm) in Business, 19 inches (48cm) in Premium Economy, 17.5 inches (44.5cm) in Economy on the B787-9;
    • 21 inches (53cm) in Business, 17 inches (43cm) in Economy on the B737 MAX 8;
    • 17 inches (43cm) in Business and Economy on the B737-800, B737-700, B737-600
  • USB port and power socket:

    Available at every seat in all classes on all aircraft

  • Lie-flat seat:

    In Business on the B787-9

  • Vanity kit:

    In Business and Premium Economy on long-haul flights

  • IFE screen width:
    • 18.5 inches (47cm) in Business, 13.3 inches (34cm) in Premium Economy, 11.6 inches (29.5cm) in Economy on the B787-9;
    • 5 inches (13cm) individual screens are available on selected B737, but the airline is transitioning to Westjet Connect, which enables each passenger to access the Flight Entertainment System through its own personal device
  • Wi-fi:

    Available on all aircraft

  • Inflight magazine:

    Westjet Magazine

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in Business and Premium Economy, alcoholics included; in Economy, snacks and drinks are complimentary on all flights, while alcoholics are available for purchase, but they come for free on transatlantic services; on flights longer than 4 hours a buy-on-board meal service is available

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: Yes
  • Pets:

    Pets are not allowed in the passengers cabin on the B787-9; on all other aircraft, a 50CAD (59USD) applies on flights within Canada or to the US, with a 100CAD (118USD) fee requested on flights to all other destinations

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