ZIPAIR

Airline info

  • Address: Terminal 1, Narita International Airport, Narita City, Chiba 282-0011 Japan
  • Contact number: +81 282 0011
  • Website: www.zipairtokyo.com
  • IATA code/ICAO code: ZG / TZP

On-time performance and safety record

  • On time performance (2023): No info available
  • Average age of fleet (2024): 9.5 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: No info available
  • Covid-19 safety*** rating: No info available
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Zipair Tokyo is the low-cost carrier (LCC) of Japan Airlines. Based at Tokyo Narita airport, it inaugurated flights to Seoul Incheon on October 15 with a fleet of two Boeing 787-8 received from its parent company, with plans to extend services to Bangkok and Honolulu. Flights to the continental US are envisioned on a longer term. Notwithstanding its low-cost definition, Zipair offers a true Business class cabin with 18 lie-flat seats. Food and beverages can be ordered by passengers using an app downloadable on their own personal device (Photo Wikimedia Commons / Melv_L – MACASR)

  • Name: ZIPAIR Tokyo
  • Date founded: July 31, 2018 - commenced passenger operations on October 15, 2020
  • IATA code/ICAO code: ZG / TZP
  • CEO: Shingo Nishida
  • Address: Terminal 1, Narita International Airport, Narita City, Chiba 282-0011 Japan
  • Contact number: +81 282 0011
  • Website: www.zipairtokyo.com
  • Hub: Tokyo (NRT)
  • Focus cities: None
  • Airline alliance: None
  • Frequent flyer programme: None
  • Fleet:

    2 aircraft

    • 2 Boeing 787-8 / 290 seats (18 Business, 272 Economy)
  • Type of carrier: Low-cost
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Up to 32kg of checked baggage are included in the Zip Full-Flat Premium and Zip Full-Flat Value fares; all other passengers need to pay 28USD to check-in 14kg of luggage, 38USD for 23kg, 48USD for 32kg

  • Pre-selection of seat:

    Complimentary for Zip Full-Flat Premium and Zip Full-Flat Value fare holders, available for a fee for all other passengers

  • Priority check-in:

    No info available

  • Fast track at security:

    No info available

  • Access to lounge:

    No

  • Priority boarding:

    Business passengers

  • Seat pitch:
    • 42 inches (106cm) in Business, 31 inches (79cm) in Economy
  • Seat width:
    • 20 inches (51cm) in Business, 17 inches (43cm) in Economy
  • USB port and power socket:

    No info available

  • Lie-flat seat:

    In Business

  • Vanity kit:

    In Business

  • IFE screen width:

    No individual video screens are available onboard. Entertainment contents,  available to passengers through their personal electronic devices, are available for free for Zip Full-Flat Premium fare holder, by paying a fee for all other passengers

  • Wi-fi:

    Available in all classes

  • Inflight magazine:

    No

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary for Zip Full-Flat Premium and Zip Full-Flat Value fare holders, available for purchase onboard for all other passengers

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    No info available

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