United Airlines ends rebooking or refund for Boeing 737 MAX passengers


April 8, 2021 / With the gradual return to service of the Boeing 737MAX, United Airlines (UA) is moving away from the flight change and refund policy for passengers who are booked to fly a 737 MAX. For bookings made after April 8, the airline will no longer allow passengers to change their itinerary or ask for a refund because they are flying with a MAX.

This policy was adopted because some passengers were reluctant to travel on the MAX, thus allowing them to have a variety of options. Although all airlines reserve the right to replace aircraft, finding out which type of aircraft is scheduled to operate your United flight is easy. When booking, the aircraft type is clearly indicated in the box showing the flight departure and arrival times.

When United returned the MAX to service on February 15, 2021 with a flight between its Denver (DEN) and Houston (IAH) hubs, it was the second US airline to do so, following American Airlines. According to planespotters.net, the Chicago-based carrier has 30 737 MAX 9 in its fleet. They all feature 20 seats in First (2+2 cross section) and 159 in Economy (3+3). Forty more aircraft of the same type have been ordered. (Photo United Airlines)

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