Aeroflot

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Airline info

  • Address: 1 Arbat Street, Moscow 119019, Russia
  • Contact number: +7 495 223 55 55
  • Website: www.aeroflot.ru
  • IATA code/ICAO code: SU / AFL

On-time performance and safety record

  • On time performance (2023): 84.7%
  • Average age of fleet (2024): 5.1 years
  • Major accidents in last 10 years: 2
  • Accidents with fatalities: 1
  • Airlineratings** safety rating: 3/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Aeroflot is Russia’s national flag carrier who currently owns majority shareholding in Aurora,  Pobeda and Rossiya Airlines. In the 1970s it flew the only other supersonic commercial jet (apart from Concorde), the Tupolev TU-144. It is currently renovating its long-haul fleet with the introduction of the A350-900. The arrival of the first such aircraft coincided with the adoption of a revised livery (Photo Wikimedia Commons / Nadia Zvereva)

  • Name: Aeroflot
  • Date founded: February 3, 1923
  • IATA code/ICAO code: SU / AFL
  • CEO: Vitaly Savelyev
  • Address: 1 Arbat Street, Moscow 119019, Russia
  • Contact number: +7 495 223 55 55
  • Website: www.aeroflot.ru
  • Hub: Moscow
  • Focus cities: None
  • Airline alliance: Skyteam
  • Frequent flyer programme: Aeroflot Bonus
  • Fleet:

    243 aircraft

    • 19 Boeing 777-300ER / 402 seats (30 Business, 48 Premium Economy, 324 Economy)
    • 1 Airbus A350-900 / 316 seats (28 Business, 24 Premium Economy, 264 Economy)
    • 5 Airbus A330-200 / 241 seats (34 Business, 207 Economy)
    • 12 Airbus A330-300 / 296 seats (28 Business, 268 Economy)
    • 33 Airbus A321 / 183 seats (16 Business, 167 Economy)
    • 71 Airbus A320 / 158 seats (8 Business, 150 Economy)
    • 48 Boeing 737-800 / 158 seats (20 Business, 138 Economy)
    • 54 Sukhoi SuperJet 100 / 87 seats (12 Business, 75 Economy)
  • Type of carrier: Full Service
  • Skytrax* rating: 4-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Business Flex & Classic fares offer two pieces of baggage at 32kgs per piece with the Base Business fare offering just one piece; Comfort Flex and Classic fares offer 2 pieces of baggage but at 23kgs per piece with the Basic fare offering one piece only; Economy Flex Fares offer two baggage pieces at 23kg per piece and the same applies for Economy Classic and saver with just one piece of luggage; Lite and Promo Lite offer no free baggage allowance

  • Pre-selection of seat:

    Premium and Optimum fares passengers and Aeroflot Bonus program SkyTeam loyalty programmes elite members can select seats for free. No set fee given for Economy holders

  • Priority check-in:

    Business and Premium Economy passengers plus Aeroflot Bonus Gold and Platinum holders and Skyteam Elite Plus members

  • Fast track at security:

    Business passengers and Aeroflot Bonus Gold and Platinum holders and Skyteam Elite Plus members

  • Access to lounge:

    Business passengers, Gold and Platinum Aeroflot Bonus card-holders and Elite Plus Card holders with SkyTeam; access can be purchased by Economy ticket holders

  • Priority boarding:

    Business and Premium Economy passengers plus Aeroflot Bonus Gold and Platinum holders and Skyteam Elite Plus members

  • Seat pitch:
    • 57-60 inches (145cm-152cm) in Business, 38 inches (96cm) in Premium Economy, 30-32 inches (76cm-81cm) on the B777-300ER, A350-900, A330-300/-200;
    • 38 inches (96cm) in Business, 32 inches (81cm) in Economy on the A321, A320, B737-800;
    • 36 inches (91cm) in Business, 32 inches  (81cm) in Economy on the Sukhoi SuperJet 100
  • Seat width:
    • 22 inches (56cm) across the long haul fleet of B777-300ER, A350-900, A330-300/-200;
    • 20 inches (51cm) in Premium Economy on the 777-300ER;
    • 18 inches (46cm) in Economy across the long haul fleet of B777-300ER, A350-900, A330-300/-200¸ 18 inches (46cm) on the A321, A320 and Sukhoi S-100; 17 cm (43cm) on the B737-800
  • USB port and power socket:

    Power sockets available on the A330-300, Boeing 777-300ER, A321 and A320

  • Lie-flat seat:

    In business on the B777-300ER and A350-900; angle-flat seats in Business on the A330-300/-200

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:

    21 inches (53cm) in Business, 15.4 inches (39cm) in Business, 9 inches (23cm) in Economy across the long-haul fleet of B777-300ER, A350-900 and A330-300/-200

  • Wi-fi:

    On selected aircraft and routes

  • Inflight magazine:

    Aeroflot Magazine

  • Onboard kit for kids:

    Yes

  • Food and beverages:

    Complimentary, including alcoholics, in all classes on all flights

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: No
  • Pets:

    Welcome in the passenger cabin. No fee indication available

Gallery

An Airbus A321-200 at Moscow Sheremetievo (Photo Wikimedia Commons / Dmitry Zherdin) Economy Class cabin on the A330 (Photo Wikimedia Commons / Toshy Aoki) An Airbus A330-200 (Photo Wikimedia Commons / Kentaro Iemoto)
An Airbus A321-200 at Moscow Sheremetievo (Photo Wikimedia Commons / Dmitry Zherdin)
Economy Class cabin on the A330 (Photo Wikimedia Commons / Toshy Aoki)
An Airbus A330-200 (Photo Wikimedia Commons / Kentaro Iemoto)

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