Air Asia X

Airline info

  • Address: RedQ Jalan Pekeliling 5 Lapangan Terbang Antarabangsa, Kuala Lumpur (klia2), 64000
  • Contact number: +60 03 866 046 00
  • Website: www.airasia.com
  • IATA code/ICAO code: D7 / XAX

On-time performance and safety record

  • On time performance (2023): 66.1%
  • Average age of fleet (2024): 8.1 years
  • Major accidents in last 10 years: 2
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

AirAsiaX is the long-haul arm of low-cost Malaysian mega-carrier Air Asia. From its Kuala Lumpur base it flies to 20+ destinations in Asia, Oceania, the Middle East and Europe (London). It is about to replace its A330-300 fleet with brand-new A330-900neos (Photo Wikimedia Commons / Bridgee)

  • Name: Air Asia X
  • Date founded: May 17, 2007 – commenced operations on November 2, 2007
  • IATA code/ICAO code: D7 / XAX
  • CEO: Rafidah Aziz
  • Address: RedQ Jalan Pekeliling 5 Lapangan Terbang Antarabangsa, Kuala Lumpur (klia2), 64000
  • Contact number: +60 03 866 046 00
  • Website: www.airasia.com
  • Hub: Kuala Lumpur
  • Focus cities: None
  • Airline alliance: None
  • Frequent flyer programme: AirAsia BIG Loyalty Programme
  • Fleet:

    24 aircraft

    • 24 Airbus A330-300 / 367-377 seats (367 Economy or 12 Business, 365 Economy)
  • Type of carrier: Low-cost/Long-haul
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    There is a 20kg free baggage allowance for Business passengers

  • Pre-selection of seat:

    Business passengers can pre-select their seat for free upon making the reservation

  • Priority check-in:

    Business passengers and Premium Flex ticket holders

  • Fast track at security:

    Business passengers and Premium Flex ticket holders

  • Access to lounge:

    Business passengers and Premium Flex ticket holders

  • Priority boarding:

    Business passengers and Premium Flex ticket holders

  • Seat pitch:

    60 inches (152cm) in Business, 32 inches (81cm) in Economy

  • Seat width:

    20 inches (51cm) in Business, 16.5 inches (42cm) in Economy

  • USB port and power socket:

    Yes

  • Lie-flat seat:

    Angle-flat seats in Business

  • Vanity kit:

    In Business

  • IFE screen width:

    Huawei tablets are provided in Business for access to Inflight Entertainment

  • Wi-fi:

    Available in five packages: 10MB for MYR9 (2.10USD), 20MB for MYR18 (4.20USD), 50MB for MYR38 (8.90USD), 100MB for MYR48 (11.20USD) and 200MB for MYR58 (13.60USD)

  • Inflight magazine:

    3Sixty

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in Business; in Economy, food and drinks can be pre-booked or purchased onboard

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Not allowed in the passengers cabin

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