Air Canada

Airline info

  • Address: 7373 Cote Vertu W, Building 2, Saint-Laurent, QC H4Y 1H4, Canada
  • Contact number: 1-888-247-2262 / +1 514-393-3333
  • Website: www.aircanada.com
  • IATA code/ICAO code: AC / ACA

On-time performance and safety record

  • On time performance (2023): 66.6%
  • Average age of fleet (2024): 13.3 years
  • Major accidents in last 10 years: 3
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 5/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Air Canada has an impressive worldwide network touching five continents. In 2016 it introduced a new livery, but fleet painting has not been finished yet. On June 2, 2020 it retired the Boeing 767 from mainline service, after 38 eight years of operations with the type (Photo Wikimedia Commons / Derek MacPherson)

  • Name: Air Canada
  • Date founded: April 1937 - commenced operations as Trans Canada Airlines in September 1937. Assumed Air Canada name on January 1, 1965
  • IATA code/ICAO code: AC / ACA
  • CEO: Michael Rousseau
  • Address: 7373 Cote Vertu W, Building 2, Saint-Laurent, QC H4Y 1H4, Canada
  • Contact number: 1-888-247-2262 / +1 514-393-3333
  • Website: www.aircanada.com
  • Hub: Toronto, Vancouver, Montreal
  • Focus cities: Ottawa, Halifax
  • Airline alliance: Star
  • Frequent flyer programme: Aeroplan
  • Fleet:

    164 aircraft

    • 19 Boeing 777-300ER / 400-450 seats (28 Business, 24 Premium Economy, 398 Economy or 40 Business, 24 Premium Economy, 336 Economy)
    • 6 Boeing 777-200LR / 300 seats (40 Business, 24 premium Economy, 236 Economy)
    • 29 Boeing 787-9 / 298 seats (30 Business, 21 Premium Economy, 247 Economy)
    • 8 Boeing 787-8 / 255 seats (20 Business, 21 Premium Economy,214 Economy)
    • 16 Airbus A330-300 285-292 seats (30 Premium Economy, 255 Economy or 27 Business, 21 Premium Economy, 244 Economy)
    • 15 Airbus A321-200 / 190 seats (16 Business, 174 Economy)
    • 20 Airbus A320-200 / 146 seats (14 Business, 35 Economy Preferred, 96 Economy)
    • 12 Airbus A319-100 / 120 seats (14 Business, 106 Economy)
    • 15 Airbus A220-300 / 137 seats (12 Business, 125 Economy)
    • 24 Boeing 737 MAX 8 / 169 seats (18 Business, 153 Economy)
  • Type of carrier: Full Service
  • Skytrax* rating: 4-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    On long-haul flights, 2 bags (for a total of 64kg) in Business, 3 bags in Premium Economy (for a total of 46kg), 1 bag (up to 23kg) in Economy (except for Economy Basic fare) can be checked-in for free. Economy Basic ticket holders pay 70USD to check-in 1 bag. On domestic and US-bound flights, 2 bags (for a total of 64 kg) in Business, 2 bags (for a total of 46kg) in Premium Economy can be checked-in for free. Economy passenger pay 30USD for 1 bag

  • Pre-selection of seat:

    For free in Business and Premium Economy, Economy Flex, Comfort and Latitude. A standard seat in Economy can be pre-selected in Economy Basic for 20-100USD on domestic, US, Caribbean and Mexico flights and for 30-100USD on long-haul flights. In Economy Standard a standard seat can be pre-selected for 1-50USD on domestic and US flights, for free on all other flights. Preferred seats (first row, extra legroom) in Economy can be pre-selected at fares from 17USD to 299USD depending on the length of flight

  • Priority check-in:

    Business and Premium Economy passengers, Aeroplane Black and Diamond members

  • Fast track at security:

    Business and Premium Economy passengers

  • Access to lounge:

    Business passengers

  • Priority boarding:

    Business and Premium Economy passengers, Aeroplane Black and Diamond members

  • Seat pitch:
    • 75-78 inches (190-198cm) in Business, 38 inches (96cm) in Premium Economy, 31 inches (79cm) in Economy on the B777-300ER;
    • 70 inches (178cm) in Business, 37 inches (94cm) in Premium Economy, 31 inches (79cm) in Economy on the B777-200LR;
    • 80 inches (203cm) in Business, 38 inches (96cm) in Premium Economy, 30-34 inches (76-86cm) in Economy on the B787-9 and B787-8;
    • 70 inches (178cm) in Business, 38 inches (96cm) in Premium Economy, 31 inches (79cm) in Economy or 60 inches (152cm) in Premium Economy, 32 inches (82cm) in Economy on the A330-300);
    • 37-38 inches (94-96cm) in Business, 31-33 (79-84cm) inches in Economy on the A321-200; 3
    • 8 inches (96cm) in Business, 35 inches (89cm) in Economy Preferred, 31-33 inches (79-84cm) in Economy on the A320-200; 38-39 inches (96-99cm) in Business, 31 inches in Economy on the A319-100;
    • 37 inches (94cm) in Business, 30-32inches (76-81cm) in Economy on the A220-300;
    • 38 inches (96cm) in Business, 30-34 inches (76-86cm) on the B737 MAX 8
  • Seat width:
    • 21 inches (53cm) in Business, 20 inches in Premium Economy, 17 inches (43cm) in Economy on the B777-300ER, B777-200LR;
    • 21 inches (53cm) in Business, 19 inches (48cm) in Premium Economy, 17 inches in Economy on the B787-9 and B787-8;
    • 20 inches (51cm) in Business, 18 inches (46cm) in Premium Economy and in Economy or 20 inches (51cm) in Premium Economy, 18 inches (46cm) in Economy on the A330-300;
    • 20 inches (51cm) in Business, 18 inches (46cm) in Economy on the A321-200, A320-200 and A319-100;
    • 21 inches (53cm) in Business and 18 inches (46cm) in Economy on the A220-300;
    • 21 inches (53cm) in Business, 18 inches (46cm) in Economy on the B737 MAX 8
  • USB port and power socket:

    USB ports are available at every seat on the B787-9, B787-8, A330-300 and A321-200. Power sockets available at every seat in Business and Premium Economy and every couple of seats on all fleet types

  • Lie-flat seat:

    In Business on the B777-300ER, B777-200LR, B787-9, B787-8 and on 3-class A330-300

  • Vanity kit:

    In Business and Premium Economy on long-haul flights

  • IFE screen width:
    • 18 inches (46cm) in Business, 10.4 inches (26.4cm) in Premium Economy, 8.9 inches (22.6cm) in Economy on the B777-300ER and B777-200LR;
    • 21 inches (53cm) in Business, 11 inches (28cm) in Premium Economy, 9 inches (23cm) in Economy on the B787-9 and B787-8;
    • 12 inches (30.5cm) in Business on the A330-300;
    • Audio & video on demand and Individual video screens at each seat are available also on the A321-200, A320-200, A319-100, A220-300 and B737 MAX 8
  • Wi-fi:

    Available on selected flights within Canada, the continental U.S., the Caribbean, Mexico and selected long-haul international flights

  • Inflight magazine:

    EnRoute

  • Onboard kit for kids:

    Yes

  • Food and beverages:

    Complementary meals are offered on all international flights outside of North America. For domestic, North American, sun destination and Caribbean flights, food and alcoholic beverages can be purchased through Air Canada Bistro, while non-alcoholic beverages are complimentary

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: No
  • Pets:

    Welcome in the passenger cabin if the pet bag is not more than 9 inc (23cm)-high, 15.5 (40cm)-wide and 21.5 (55cm)-long. Fares are 50USD for flights within Canada or to the US, 100USD for all other flights. Pets cannot be accommodated in the Premium Economy cabin

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