Air Transat

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Airline info

  • Address: 5959 Chemin Cote Vertu Ouest, Montreal, Quebec, H4S 2E6, Canada
  • Contact number: +1 877 872 67 28 / +1 514 636 36 30
  • Website: www.airtransat.com
  • IATA code/ICAO code: TS / TSC

On-time performance and safety record

  • On time performance (2023): 63.9%
  • Average age of fleet (2024): 13.6 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Air Transat is Canada’s third largest airline following Air Canada and Westjet. Its business model is a hybrid between a low-cost and a full-service carrier, with many onboard services in Economy available for purchase only, including seat pre-selection, snacks and alcoholic drinks. Its network includes destinations in Canada, the US, Mexico and Central America, the Caribbean and Europe. It is one of the few airlines with a 9-seat (instead of 8) cross-section in Economy on its A330 fleet, resulting in very narrow seats. On March 2020 it has been the last airline in the world to operate a regular commercial flight using the Airbus A310-300. On October 30, 2020 one of its brand-new Airbus A321LR established a record for the type so far, flying non-stop the 7,600km separating Montreal from Athens in Greece. Following approvation by TS shareholders, in December 2020 Air Canada announced the acquisition of the majority of Air Transat, but the deal fell apart in March 2021 (Photo Wikimedia Commons / Olivier Cabaret)

  • Name: Air Transat
  • Date founded: December 1986 – commenced operations on November 14, 1987
  • IATA code/ICAO code: TS / TSC
  • CEO: Jean-Marc Eustache
  • Address: 5959 Chemin Cote Vertu Ouest, Montreal, Quebec, H4S 2E6, Canada
  • Contact number: +1 877 872 67 28 / +1 514 636 36 30
  • Website: www.airtransat.com
  • Hub: Montreal
  • Focus cities: Toronto, Vancouver, Quebec City
  • Airline alliance: None
  • Frequent flyer programme: Aeroplan
  • Fleet:

    35aircraft

    • 4 Airbus A330-300 / 346-375 seats (12 Business, 334 Economy or 12 Business, 363 Economy)
    • 16 Airbus A330-200 / 332-345 seats (12 Business, 320 Economy or 12 Business, 333 Economy)
    • 7 Airbus A321neo(LR) / 199 seats (12 Business, 187 Economy)
    • 7 Airbus A321-200 / 189-220 seats
    • 1 Boeing 737-800 / 189 seats
  • Type of carrier: Low-cost / Leisure
  • Skytrax* rating: 4-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 2 bags each not heavier than 23kg on flights to Europe, 2 bags each not heavier than 25kg on domestic and Caribbean/Latin America flights in Business; 1 bag up to 23kg in Eco Flex and Eco Standard; Eco Budget passengers do not have any free baggage allowance and need to pay 25-30EUR on domestic, North/Latin America and Caribbean flights and 50/65EUR on flight to Europe to check-in 1 bag (23kg)

  • Pre-selection of seat:

    Free for Business and Eco Flex passengers;  Eco Standard passengers and families with children under 12 years can pre-select a standard seat for free; Eco standard passengers need to pay 4-12EUR on domestic flight, 12-20EUR on US/Latin America/ Caribbean flights, 12-48EUR on flights to Europe to pre-select a front cabin and extra-legroom seat, respectively; Eco Budget passengers need to pay 8-12-20EUR on domestic flight, 20-32-40EUR on US/Latin America/Caribbean flights, 24-36-72EUR on flights to Europe to pre-select a Standard, front cabin and extra-legroom seat, respectively

  • Priority check-in:

    Business passengers, families with children

  • Fast track at security:

    Business passengers

  • Access to lounge:

    No

  • Priority boarding:

    Business passengers, families with children

  • Seat pitch:
    • 36 inches (91cm) in Business, 32 inches (81cm) in Economy on the A330-300 and A330-200;
    • 38 inches (96cm) in Business, 31 inches (79cm) in Economy on the A321LR;
    • 32 inches (81cm) on the A321-200 and B737-800
  • Seat width:
    • 21.5 inches (54.5cm) in Business, 17 inches (43cm) in Economy on the A330-300 and A330-200;
    • 22 inches (56cm) in Business, 18 inches (46cm) in Economy on the A321LR;
    • 17 inches (43cm) in the A321-200 and B737-800
  • USB port and power socket:

    USB ports are available at each seat in all classes on the A330-300, A330-200 and A321LR; power sockets available only in Business on the A330-300, A330-200 and A321LR

  • Lie-flat seat:

    No

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:

    12 inches (30.5cm) in Business, 9 inches (23cm) in Economy on the A330-300 and A330-200; 13 inches (33cm) in Business, 10 inches (25.5cm) in Economy on the A321LR; inflight entertainment is available on personal electronic devices by downloading the Air Transat App on the A321-200 and B737-800

  • Wi-fi:

    No

  • Inflight magazine:

    Atmosphere

  • Onboard kit for kids:

    Yes

  • Food and beverages:

    Complementary water, tea, coffee, soft drinks, and juice are available; snacks and alcoholics are complimentary in Business, available for purchase onboard in Economy

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Only small dogs and cats accepted in the passenger cabin; the fee is 40EUR on domestic, North America, Latin America and Caribbean flight, 70EUR on flight to/from Europe

Gallery

One of Air Transat's new A321LR (Photo Wikimedia Commons / Anna Zvereva) Interior of the new A321LR (Photo Air Transat) Business (Club( Class on the A321LR (Photo Air Transat)
One of Air Transat's new A321LR (Photo Wikimedia Commons / Anna Zvereva)
Interior of the new A321LR (Photo Air Transat)
Business (Club( Class on the A321LR (Photo Air Transat)

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