All Nippon Airways

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Airline info

  • Address: Shiodome-City Center, 1-5-2, Higashi-Shimbashi, Minato-ku, Tokyo, Japan 105-7140
  • Contact number: +81 3 6735 1001
  • Website: www.ana.co.jp
  • IATA code/ICAO code: NH / ANA

On-time performance and safety record

  • On time performance (2023): 85.2%
  • Average age of fleet (2024): 8.8 years
  • Major accidents in last 10 years: 1
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Also known as ANA, All Nippon Airways is one of only 10 carries in the world awarded the 5-STAR status by Skytrax. Following the cuts to the fleet and network operated by Japanese rival JAL as a consequence of the 2008 global financial crisis, it took the lead in Japanese commercial aviation, as in point of fleet as of cities served. It is completing the acquisition of a fleet of three Airbus A380-800 which will be operated exclusively on the lucrative Hawaiian routes. The 15.6 inches-wide IFE screen in Premium Economy is the world’s largest in that type of cabin (Photo Wikimedia Commons / Masahiro Takagi)

  • Name: All Nippon Airways
  • Date founded: December 27, 1952 – commenced operations in February 1953
  • IATA code/ICAO code: NH / ANA
  • CEO: Yuji Hirako
  • Address: Shiodome-City Center, 1-5-2, Higashi-Shimbashi, Minato-ku, Tokyo, Japan 105-7140
  • Contact number: +81 3 6735 1001
  • Website: www.ana.co.jp
  • Hub: Tokyo (HND and NRT)
  • Focus cities: Osaka (KIX and ITM), Fukuoka, Nagoya, Sapporo, Okinawa
  • Airline alliance: Star
  • Frequent flyer programme: ANA Mileage Club
  • Fleet:

    240 aircraft

    • 3 Airbus A380-800 / 520 seats (8 First, 56 Business, 73 Premium Economy, 383 Economy)
    • 35 Boeing 777-300 and -300ER / 212-250-264-514 seats (8 First, 68 Business, 24 Premium Economy, 112 Economy or 8 First, 64 Business, 24 Premium Economy, 116 Economy or 8 First, 52 Business, 24 Premium Economy, 166 Economy or 8 First, 52 Business, 24 Premium Economy, 180 Economy or 21 Business, 493 Economy)
    • 16 Boeing 777-200 & -200ER / 405 seats (21 Business, 384 Economy)
    • 2 Boeing 777-200F / Cargo
    • 2 Boeing 787-10 / 294 seats (38 Business, 21 Premium Economy, 235 Economy)
    • 36 Boeing 787-9 / 215-246   (48 Business, 21 Premium Economy, 146 Economy or 40 Business, 14 Premium Economy, 192 Economy
    • 36 Boeing 787-8 / 169-240-335 seats (46 Business, 21 Premium Economy, 102 Economy or 42 Business, 198 Economy or 12 Business, 323 Economy)
    • 23 Boeing 767-300 and -300ER / 202-214-270 seats  (35 Business, 167 Economy or 35 Business, 179 Economy or 10 Business, 260 Economy)
    • 9 Boeing 767-300F / Cargo
    • 14Airbus A321neo / 194 seats (8 Business, 186 Economy)
    • 4 Airbus A321-200 / 194 seats (8 Business, 186 Economy)
    • 11 Airbus A320neo / 146 seats (8 Business, 138 Economy)
    • 3 Airbus A320-200 / 180 seats
    • 39 Boeing 737-800 /166 seats (8 Business, 158 Economy)
    • 7 Boeing 737-700 / 120 seats (8 Business, 112 Economy)
  • Type of carrier: Full Service
  • Skytrax* rating: 5-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    3 bags for a total weight of 96kg (max 32kg per bag) in First, 2 bags for a total weight of 64kg (max 32kg per bag) in Business, 2 bags for a total weight of 46kg (max 23kg per bag) in Premium Economy and Economy can be checked-in for free

  • Pre-selection of seat:

    Free for First, Business and Premium Economy passengers; Economy passengers pay 25-55USD to pre-select a seat on flights to Europe, North America and Oceania, 20-50USD on flights to Asia and Hawaii, 15-45USD on flights to Far-East Asia

  • Priority check-in:

    First, Business and Premium Economy passengers plus Mileage Club Bronze, Platinum and Diamond members

  • Fast track at security:

    First, Business and Premium Economy passengers plus Mileage Club Platinum and Diamond members

  • Access to lounge:

    First, Business and Premium Economy passengers plus Mileage Club Bronze, Platinum and Diamond members

  • Priority boarding:

    First, Business and Premium Economy passengers plus Mileage Club Bronze, Platinum and Diamond members

  • Seat pitch:
    • 78 inches (198cm) in First, 62 inches (157cm) in Business, 38 inches (96cm) in Premium Economy, 32 inches (81cm) in Economy on the A380-800 and selected B777-300ER;
    • 76 inches (193cm) in First, 53 inches (134cm) in Business, 38 inches (96cm) in Premium Economy, 31 inches (79cm) in Economy on selected B777-300ER;
    • 50 inches (127cm) in Business, 31 inches (79cm) in Economy on the B777-300;
    • 50 inches (127cm) in Business, 31 inches (79cm) in Economy on the B777-200;
    • 62 inches (157cm) in Business, 38 inches (96cm) in Premium Economy, 31 inches (79cm) in Economy on the B787-10;
    • 62 inches (157cm) in Business, 38 inches (96cm) in Premium Economy, 34 inches (86cm) in Economy on selected B787-9;
    • 60 inches (152cm) in Business, 31 inches (79cm) in Economy on selected B787-9 and B787-8;
    • 59 inches (150cm) in Business, 38 inches (96cm) in Premium Economy, 31 inches (79cm) in Economy or 59 inches (150cm) in Business, 31 inches (79cm) in Economy or 45 inches (114cm) in Business, 38 inches (96cm) in Premium Economy, 31 inches (79cm) in Economy on selected B787-8;
    • 59 inches (150cm) in Business, 31 inches (79cm) in Economy or 50 inches (127cm) in Business, 31 inches (79cm) in Economy on the B767-300 and B767-300ER;
    • 50 inches (127cm) in Business, 31 inches (79cm) in Economy on the A321neo, A321-200 and A320neo;
    • 31 inches (79cm) in Economy on the A320-200;
    • 50 inches (127cm) in Business, 32 inches (81cm) in Economy on the B737-800 and B737-700
  • Seat width:
    • 33 inches (84cm) in First, 21 inches (53cm) in Business, 19 inches (48cm) in Premium Economy, 18 inches (46cm) in Economy on the A380-800 and selected B777-300ER;
    • 38 inches (96.5cm) in First, 35 inches (89cm) in Business, 19 inches (48cm) in Premium Economy, 17 inches (43cm) in Economy on selected B777-300ER;
    • 20 inches (51cm) in Business, 17 inches (43cm)  in Economy on the B777-300 and B777-200;
    • 21 inches (53cm) in Business, 19 inches (48cm) in Premium Economy, 17 inches (43cm)  in Economy on the B787-10 and selected B787-9;
    • 21 inches (53cm) in Business, 17 inches (43cm)  in Economy on the B787-9;
    • 21 inches (53cm) in Business, 19 inches (48cm) in Premium Economy, 17 inches (43cm)  in Economy or 21.5 inches (54cm) in business, 17.5 inches (44.5cm) in Economy or 21 inches (53cm) in Business, 17 inches (43cm)  in Economy or 19 inches (48cm) in Business and Premium Economy, 17 inches (43cm)  in Economy on the B787-8;
    • 21.5 inches (54cm) in Business, 18.5 inches (47cm) in Economy or 20 inches (51cm) in business, 17 inches (43cm)  in Economy on the B767-300ER;
    • 20 inches (51cm) in Business, 17.5 inches (44.5cm) in Economy on the B767-300;
    • 20 inches (51cm) in Business, 18 inches (46cm) in Economy on the A321neo, A321-200 and B737-800;
    • 17 inches (43cm) on the A320-200;
    • 21.5 inches (54cm) in Business, 17 inches (43cm)  in economy on the B737-700
  • USB port and power socket:

    Available at all seats in all classes on the A380-800, B777-300, B777-200, B787-10, B787-9, B787-8, A321neo, selected B777-300ER and selected B767-300ER; power sockets available in Business on the B737-800 and B737-700

  • Lie-flat seat:

    In First and Business on the A380-800, B777-300ER, B787-10 and selected B787-9 and B787-8; angle-flat seats are available in Business on selected B767-300ER

  • Vanity kit:

    In First, Business and Premium Economy on long-haul flights (Europe, North America, Oceania)

  • IFE screen width:
    • 32 inches (81cm) in First, 18 inches (46cm) in Business, 15.6 inches (40cm) in Premium Economy, 13.3 inches (34cm) in Economy on the A380-800;
    • 43 inches (109cm) or 23 inches (58cm) in First, 24 inches (61cm) in Business, 15.6 inches (40cm) or 10.6 inches (27cm) in Premium Economy and Economy on the B777-300ER;
    • 18 inches (46cm) in Business, 15.6 inches (40cm) in Premium Economy, 9 inches (23cm) in Economy on the B787-10;
    • 17 inches (43cm) in Business, 11 inches (28cm) in Premium Economy, 9 inches (23cm) in Economy on the B787-9;
    • 12.1 inches (31cm) in Business, 10.6 inches (27cm) in Premium Economy, 9 inches (23cm) in Economy on the B787-8 and selected B767-300ER;
    • 12 inches (30.5cm) in Business, 10 inches (25.5cm) in Economy on the A320neo
  • Wi-fi:

    Available on all international flights in all classes; connectivity (100MB) is free for First passengers, available for a fee (4.95-19.95USD) in all other classes

  • Inflight magazine:

    Wingspan

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary, alcoholics included, in all classes on international flights

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: No
  • Pets:

    Not accepted in the passenger cabin on all ANA’s international flights

Gallery

A B787-9 in Star Wars livery approaching Tokyo Haneda (Photo Wikimedia Commons / Masahiro Takagi) A B737-800 leaving the stand at Tokyo Haneda (Photo Wikimedia Commons / Alec Wilson) A Boeing 787-8 taxiing at Takamatsu airport (Photo Wikimedia Commons / KishujiRapid) Firts Class cabin cross-section on the B777-300ER (Photo Wikimedia Commons / Jun Seita) Economy Class cabin on the B787 (Photo Wikimedia Commons / Jun Seita)
A B787-9 in Star Wars livery approaching Tokyo Haneda (Photo Wikimedia Commons / Masahiro Takagi)
A B737-800 leaving the stand at Tokyo Haneda (Photo Wikimedia Commons / Alec Wilson)
A Boeing 787-8 taxiing at Takamatsu airport (Photo Wikimedia Commons / KishujiRapid)
Firts Class cabin cross-section on the B777-300ER (Photo Wikimedia Commons / Jun Seita)
Economy Class cabin on the B787 (Photo Wikimedia Commons / Jun Seita)

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