Asiana

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Airline info

  • Address: Asiana Town, PO Box 98, No 47 Osae-Dong, Gangseo-gu, Seoul, 157-713, South Korea
  • Contact number: +82 2 2669 1166
  • Website: www.flyasiana.com
  • IATA code/ICAO code: OZ / AAR

On-time performance and safety record

  • On time performance (2023): 68.5%
  • Average age of fleet (2024): 12 .0 years
  • Major accidents in last 10 years: 2
  • Accidents with fatalities: 1
  • Airlineratings** safety rating: 3/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

When formed in 1988, Asiana was the first private competitor ever for national carrier Korean Air on the Korean market. In just thirty years, it became one of just 10 airlines in the world awarded the 5-STAR rating by Skytrax, recognizing the excellent level of service onboard its flights. But the second-largest Korean operator has one of the poorest safety records in commercial aviation, with two major accidents involving its aircraft in the last eight years, one of which had fatal consequences for three passengers (Photo Wikimedia Commons / Eric Salard)

  • Name: Asiana
  • Date founded: February 17, 1988 – commenced operations on December 23, 1988
  • IATA code/ICAO code: OZ / AAR
  • CEO: Han Chang-Soo
  • Address: Asiana Town, PO Box 98, No 47 Osae-Dong, Gangseo-gu, Seoul, 157-713, South Korea
  • Contact number: +82 2 2669 1166
  • Website: www.flyasiana.com
  • Hub: Seoul
  • Focus cities: Busan Jeju
  • Airline alliance: Star
  • Frequent flyer programme: Asiana Club
  • Fleet:

    84 aircraft

    • 6 Airbus A380-800 / 495 seats (12 First, 66 Business, 417 Economy)
    • 13 Airbus A350-900 / 311 seats (28 Business, 36 premium Economy, 247 Economy)
    • 9 Boeing 777-200ER / 302 seats (24 Business, 278 Economy)
    • 15 Airbus A330-300 / 290 seats (30 Business, 260 Economy)
    • 6 Boeing 767-300 / 250-290 seats (15 Business, 235 Economy or 290 Economy)
    • 2 Airbus A321neo / 188 seats (8 Business, 180 Economy)
    • 16 Airbus A321-200 / 171 seats (12 Business, 159 Economy)
    • 4 Airbus A320-200 / 159 seats
    • 12 Boeing 747-400(F) / Cargo
    • 1 Boeing 767-300(F) / Cargo
  • Type of carrier: Full-service
  • Skytrax* rating: 5-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    : Free baggage allowance is the following: on US routes, 2 bags each not exceeding 32kg in First and Business, 2 bags each not exceeding 23kg in premium Economy and Economy; on non-US international routes, 2 bags each not exceeding 32kg in First and Business, 1 bag up to 23kg in Premium Economy and Economy; on domestic routes 1 bag up to 20kg

  • Pre-selection of seat:

    Free for First and Business passengers; in Economy, pre-selection of an extra-legroom seat costs from 30USD to 150USD depending on the route, a front zone seat from 10USD to 50USD, a ”duo” seat on the upper deck of the A380 from 10USD to 50USD while an upgrade to Economy Smartium (premium Economy) costs from 30USD to 150USD

  • Priority check-in:

    First and Business passengers plus Asiana Club Gold, Diamond, Diamond Plus and Platinum members

  • Fast track at security:

    No info available

  • Access to lounge:

    First and Business passengers plus Asiana Club Diamond, Diamond Plus and Platinum members

  • Priority boarding:

    First and Business passengers plus Asiana Club Diamond, Diamond Plus and Platinum members

  • Seat pitch:
    • 84 inches (213cm) in First, 80 inches (203cm) in Business, 33 inches (84cm) in Economy on the A380-800;
    • 77 inches (195cm) in Business, 36 inches (91cm) in Premium Economy, 32 inches (81cm) in Economy on the A350-900;
    • 62 inches (157cm) in Business, 32 inches (81cm) in Economy on the B777-200ER;
    • 58 inches (147cm) in Business, 33 inches (84cm) in Economy on the A330-300;
    • 53 inches (134cm) in Business, 31 inches (79cm) in Economy on the B767-300;
    • 39 inches (99cm) in Business, 33 inches (84cm) in Economy on the A321neo and A321-200;
    • 42 inches (106cm) in Business, 33 inches (84cm) in Economy on the A320-200
  • Seat width:
    • 25 inches (63cm) in First, 21 inches (53cm) in Business, 19 inches (48cm) in Economy on the A380-800;
    • 22 inches (56cm) in Business, 18 inches (46cm) in Premium Economy and Economy on the A350-900;
    • 20 inches (51cm) in Business, 18 inches (46cm) in Economy on the B777-200ER and B767-300;
    • 26 inches (66cm) in Business, 18 inches (46cm) in Economy on the A330-300;
    • 21 inches (53cm) in Business, 18 inches (46cm) in Economy on the A321neo, A321-200 and A320-200
  • USB port and power socket:

    Available at all seats on the A350-900; power sockets available at all seats in all classes on the A380-800, in Business Class only on the B777-200ER and A330-300

  • Lie-flat seat:

    In First and Business on the A380-800, in Business on the A350-900; angle-flat seats are available in Business on the B777-200ER, A330-300 and B767-300

  • Vanity kit:

    In First, Business, and Premium Economy

  • IFE screen width:
    • 32 inches (81cm) in First, 15.6 inches (39cm) in Business, 10.6 inches (27cm) on the A380-800;
    • 18.5 inches (47cm) in Business, 11 inches (28cm) in premium Economy and Economy on the A350-900;
    • 15.4 inches (39cm) in Business, 11.1 inches (28cm) in Economy on the A330-300
  • Wi-fi:

    : On selected A350 aircraft; in all classes, rates vary from 11.95USD for 1 hour to 16.95USD for 3 hours, up to 21.95USD for the entire flight

  • Inflight magazine:

    Asiana Magazine

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flight; alcoholic and non-alcoholic beverage assortment may be limited on shorter, regional routes

  • Upgraded meals in Premium Economy: No
  • Dine on demand in Business Class: No
  • Pets:

    No info available

Gallery

A Boeing 777-200ER landing at Hong Kong (Photo Wikimedia Commons / Aero Icarus) An A320-200 taxiing at Matsuyama airport, Japan (Photo Wikimedia Commons / J o) An A380-800 on finals at Osaka Kansai (Photo Wikimedia Commons / Iasta 29) An A350-900 appraching Tapipei International airport (Photo Wikimedia Commons / itdccba)
A Boeing 777-200ER landing at Hong Kong (Photo Wikimedia Commons / Aero Icarus)
An A320-200 taxiing at Matsuyama airport, Japan (Photo Wikimedia Commons / J o)
An A380-800 on finals at Osaka Kansai (Photo Wikimedia Commons / Iasta 29)
An A350-900 appraching Tapipei International airport (Photo Wikimedia Commons / itdccba)

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