Austrian Airlines

Airline info

  • Address: Office Park 2, Postfach 100 1300 Wien-Flughafen France
  • Contact number: +44 3 517 663100
  • Website:
  • IATA code/ICAO code: OS/AUA

On-time performance and safety record

  • On time performance (2023): 78.0%
  • Average age of fleet (2024): 15.7 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also

Austrian Airlines has been in the industry for nearly 65 years, and has been part of the Lufthansa Group since 2009. The carrier has grown exponentially in the last two decades through the acquiring of Rheintalflug and Lauda Air in the early 2000s producing revenues of over 2.5bnEUR per year on average. The airline will replace its 14 Dash 8-Q400s with 10 Airbus A320 aircraft over the next few years (Photo Wikimedia Commons / Adam Moreira)

  • Name: Austrian Airlines
  • Date founded: September 30, 1957
  • IATA code/ICAO code: OS/AUA
  • CEO: Alexis von Hoensbroech
  • Address: Office Park 2, Postfach 100 1300 Wien-Flughafen France
  • Contact number: +44 3 517 663100
  • Website:
  • Hub: Vienna
  • Focus cities: Graz, Innsbruck, Salzburg
  • Airline alliance: Star
  • Frequent flyer programme: Miles & More
  • Fleet:

    81 aircraft

    • 6 Boeing 777-200s / 308 seats (40 Business, 24 Premium Economy, 244 Economy)
    • 3 Boeing 767-300s / 211 seats (26 Business, 18 Premium Economy, 167 Economy)
    • 6 Airbus A321-100 / 200 seats
    • 28 Airbus A320-200 / 174 seats
    • 7 Airbus A319-100 / 138 seats
    • 17 Embraer ERJ 195 / 120 seats
    • 14 Bombardier Dash 8-Q400 / 76 seats
  • Type of carrier: Full service
  • Skytrax* rating: 4-STAR
  • * SKYTRAX ( is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    32kg baggage allowance for Business and 23kg for Economy fares. For Economy Light, there is a 17EUR (19.50USD) charge for flights within Austria, 29EUR (32.50USD) within Europe and 59EUR (65USD) for flights to the US/Canada; hand luggage is allowed with an 8kg limit free of charge; Economy Classic & Flex for adults and children aged 2 years and older can have 1x 23kg bag but 2x 32kg baggage in the hold if in Business

  • Pre-selection of seat:

    Seats can be selected 48 hours before departure time, with it being free of charge for European flights on all fares except Economy Light, which charges 12EUR (13USD); on long-haul services, standard seat reservation fees varies between 15-35EUR (16-38USD) for Economy and 35-55EUR (38-60USD) for Premium Economy depending on length of flight

  • Priority check-in:

    Business passengers plus Miles & More Gold, Senator and HON members

  • Fast track at security:

    Available for selected destinations within the Austrian network for Business passengers and Miles & More Gold, FTL and HON members

  • Access to lounge:

    Free for Business passengers plus Miles & More Gold, Senator and HON members; Premium Economy and Economy passengers can purchase lounge access in Vienna for 35EUR (38USD)

  • Priority boarding:

    Business and Premium Economy passengers, plus Miles & More Gold, Senator ans HON members

  • Seat pitch:
    • 40 inches (102cm) in Business, 38 inches (96cm) in Premium Economy, 30-33 inches (76-83cm) in Economy  on the B777-200ER;
    • 60 inches (152cm) in Business, 38 inches (96cm) in Premium Economy, 30-33 inches (76-83cm) in Economy  on the B767-300ER;
    • 30-31 (76-79cm) inches in Business and Economy on A319, A320, A321 and ERJ- E195 and Dash 8 Q400
  • Seat width:
    • 20 (51cm) inches in Business, 19 inches (48cm) in Premium Economy, 17 inches (43cm) in Economy on the B777-200ER;
    • 21 inches (53cm), 19 inches (48cm) in Premium Economy, 17 inches (43cm) in economy on the B767-300ER;
    • 17-18 inches (43-46cm) in Business and Economy on the A319, A320, A321, ERJ-195 and Dash 8 Q400
  • USB port and power socket:

    At all seats in all classes on the B777-200ER and B767-300ER

  • Lie-flat seat:

    In Business on the B77-200ER and B767-300ER

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:

    15 inches (38cm) in Business, 12 inches (30.5cm) in Premium Economy and 9 inches (22cm) in Economy on the B777-200ER and B767-300ER

  • Wi-fi:

    Can be purchased across the entire network via two packages. FlyNet Mail & Surf offers speeds of up to 600kbps with prices varying between 3-7EUR (3.30-8USD) as well as the FlyNet Stream offering speeds of up to 15mbps between 7-12EUR (8-13.50USD) depending on the length of the flight

  • Inflight magazine:

    Austrian Magazine

  • Onboard kit for kids:


  • Food and beverages:

    Complementary in all classes; on flights less than two hours and 45 minutes, only beverage service is available in Economy

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: No
  • Pets:

    Must be at least 12 weeks old if flying to the US to access the passenger cabin; prices vary between 50-110EUR (55-120USD)


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