Bamboo Airways

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Airline info

  • Address: 22nd floor, Bamboo Airways Tower, 265 Cau Giay street, Dich Vong Ward, Cau Giay District, Hanoi Capital, Vietnam
  • Contact number: +84 1900 1166
  • Website: www.bambooairways.com
  • IATA code/ICAO code: QH / BAV

On-time performance and safety record

  • On time performance (2023): No info available
  • Average age of fleet (2024): 7.4 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 5/7
  • Covid-19 safety*** rating: 5/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Bamboo Airways is the latest entrant into the Vietnamese market, offering a high standard product as on short as on long-haul flights. It operates mainly in the East Asia with non-stop services to Los Angeles and San Francisco to begin on September 1, 2021  using its fleet of Boeing 787-9s, of which it has a total of 20 scheduled to arrive in the next few years (Photo Wikimedia Commons)

  • Name: Bamboo Airways
  • Date founded: 2017 - commenced operations January 16, 2019
  • IATA code/ICAO code: QH / BAV
  • CEO: Dang Tat Thang
  • Address: 22nd floor, Bamboo Airways Tower, 265 Cau Giay street, Dich Vong Ward, Cau Giay District, Hanoi Capital, Vietnam
  • Contact number: +84 1900 1166
  • Website: www.bambooairways.com
  • Hub: Nassau
  • Focus cities: None
  • Airline alliance: None
  • Frequent flyer programme: Bamboo Club
  • Fleet:

    28 aircraft

    • 3 Boeing 787-9 / 294-302 seats (26 Business, 21 Premium Economy, 247 Economy or 30 Business, 36 Premium Economy, 226 Economy)
    • 5 Airbus Airbus A321neo / 196 seats (8 Business, 188 Economy)
    • 3 Airbus Airbus A321-200 / 204 seats (8 Business, 196 Economy)
    • 5 Airbus A320neo / 170 seats (8 Business, 162 Economy)
    • 6 Airbus A320-200 / 170 seats (8 Business, 162 Economy)
    • 1 Airbus A319-100 / 128 seats (8 Business, 120 Economy)
    • 5 Embraer ERJ-195 / 118 seats
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Bamboo offers 30kg complimentary allowance to Business passengers, Bamboo Plus offering 20kg to bamboo Plus ticket holders, while those holding a Bamboo Eco have to pay a fee of 340,000VND (14.70USD) to check-in a bag

  • Pre-selection of seat:

    On domestic flights pre-selection of a seat costs 40,000-150,000VND (1.70-6.50USD) depending on where on the airplane you want to sit on; on flights between Vietnam and Prague it is anywhere between 250,000-2,500,000VND (10-107USD); for flights between Vietnam and North-East Asian destinations, it costs anything between 100,000-250,000VND (4.30-10USD)

  • Priority check-in:

    Business and Premium Economy passengers

  • Fast track at security:

    No info available

  • Access to lounge:

    Business passengers

  • Priority boarding:

    Business and Premium Economy passengers

  • Seat pitch:
    • 42 inches (106cm) in Business, 38 inches (96cm) in Premium Economy, 31 inches (79cm) in Economy on the B787-9;
    • 38 inches (96cm) in Business, 30 inches (76cm) in Economy on the A321neo, A321-200, A320neo, A320-200 and A319-100
  • Seat width:
    • 21 inches (53cm) in Business, 19 inches (48cm) in Premium Economy, 17 inches (43cm) in Economy on the B787-9;
    • 21 inches (53cm) in Business, 18 inches (46cm) in Economy on the A321neo, A321-200, A320neo, A320-200 and A319-100
  • USB port and power socket:

    In Business and Premium Economy on the B787-9

  • Lie-flat seat:

    In Business on the B787-9

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:

    Individual screens are available in Business and Premium Economy on the B787-9; in Economy, passengers connect with Bamboo Sky IFE system through their own personal devices

  • Wi-fi:

    On the Boeing 787-9

  • Inflight magazine:

    LOOK

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary if the flight is longer than 1 hour and 45 minutes. On shorter flights, only water is served

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: No
  • Pets:

    Not allowed in the passengers cabin

Gallery

One the carrier's B787-9 (Photo Wikimedia Commons) The arrival of the first A321neo in Hanoi (Photo Wikimedia Commons / Tokimvuong)) Business Class cabin on the B787-9 (Photo Wikimedia Commons)
One the carrier's B787-9 (Photo Wikimedia Commons)
The arrival of the first A321neo in Hanoi (Photo Wikimedia Commons / Tokimvuong))
Business Class cabin on the B787-9 (Photo Wikimedia Commons)

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