Cebu Pacific

Airline info

  • Address: Cebu Pacific Building, Domestic Road, Barangay 191, Zone 20, Pasay City 1301, Philippines
  • Contact number: +63 02 802 7000
  • Website: www.cebupacificair.com
  • IATA code/ICAO code: 5J / CEB

On-time performance and safety record

  • On time performance (2023): 56.0%
  • Average age of fleet (2024): 5.5 years
  • Major accidents in last 10 years: 3
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Cebu Pacific is Philippine’s answer to low-cost travel. The carrier has 55 new aircraft on the way over the next three to four years including units such as the A321XLR and A330-900 which will replace its current long-haul fleet and will save the airline money, thus allowing for even lower fares. It is one of the few airlines in the world featuring a 3+3+3 (9 seats instead of 8) cross-section on its A330, thus the very narrow seats (Photo Wikimedia Commons / Masahiro Takagi)

  • Name: Cebu Pacific
  • Date founded: August 26, 1988 as Cebu Air -commenced operations as Cebu Pacific on March 8, 1996
  • IATA code/ICAO code: 5J / CEB
  • CEO: Lance Y. Gokongwei
  • Address: Cebu Pacific Building, Domestic Road, Barangay 191, Zone 20, Pasay City 1301, Philippines
  • Contact number: +63 02 802 7000
  • Website: www.cebupacificair.com
  • Hub: Mactan-Cebu, Manila
  • Focus cities: Zamboanga, Clark, Davao, Iloilo, Kalibo, Laguindingang
  • Airline alliance: Value Alliance
  • Frequent flyer programme: GetGo
  • Fleet:

    68 aircraft

    • 8 Airbus A330-300 / 436 seats
    • 7 Airbus A321neo / 236 seats
    • 7 Airbus A321 / 230 seats
    • 5 Airbus A320neo / 188 seats
    • 25 Airbus A320-200 / 180 seats
    • 14 ATR72-600 / 72-78 seats
    • 2 ATR72F / CARGO
  • Type of carrier: Low-cost
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Checked luggage allowance comes in four different packages: Small allows 15kg and costs 200PHP (4USD) on domestic flights and 1000PHP (20USD) on international flights; Standard offers a 20kg allowance for 320PHP (6USD) on domestic flights and for up to 1300PHP (26USD) on international flights; Large offers 30kg for 650PHP (13USD) on domestic flights and 1900PHP (38USD) on international flights; Large Plus offers a 40kg allowance for 1000PHP (20USD) on domestic flights and 3000PHP (60USD) on international flights

  • Pre-selection of seat:

    Standard seats can be selected starting from 100PHP (2USD), while pre selection of premium seats with extra legroom is charged at 200PHP (4USD)

  • Priority check-in:

    No

  • Fast track at security:

    No

  • Access to lounge:

    No

  • Priority boarding:

    Available to Premium fare ticket holders

  • Seat pitch:
    • 30 inches (76cm) on the A330-300;
    • 29 inches (73cm) on the A321neo, A321-200, A320neo, A320-200, A319-100 and ATR72
  • Seat width:
    • 16.5 inches (42cm) on the A330-300;
    • 17 inches (43cm) on the A321neo, A321-200, A320neo, A320-200, A319-100 and ATR72
  • USB port and power socket:

    Available on the A321neo

  • Lie-flat seat:

    No

  • Vanity kit:

    No

  • IFE screen width:

    No info available

  • Wi-fi:

    Cebu Pacific Air offers a CEB Wi-Fi kit that doubles as a power-bank; passengers can pick up the kit at Manila Airport.; available only on the A330-300 fleet

  • Inflight magazine:

    Smile magazine

  • Onboard kit for kids:

    No

  • Food and beverages:

    Can be purchased onboard or pre-ordered: in this latter case, a free drink is offered for free on domestic flights, while on long-haul flights a free dessert is offered

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: Not available
  • Pets:

    No info available

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