Jetstar

Airline info

  • Address: PO Box 4713, Melbourne, VIC 3001, Australia
  • Contact number: +61 3 8628 3400 / + 61 3 9645 5999
  • Website: www.jetstar.com
  • IATA code/ICAO code: JQ / JST

On-time performance and safety record

  • On time performance (2023): 74.2%
  • Average age of fleet (2024): 10.4 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Jetstar Airways is the 100%-owned, low-cost arm of Qantas Airways with subsidiaries in Singapore (Jetstar Asia) and Japan (Jetstar Japan). It operates a vast domestic and trans-Tasman network, plus long-haul services to Far East Asia and leisure destinations in Thailand and Indonesia (Photo Wikimedia Commons / Damien Aiello)

  • Name: Jetstar Airways
  • Date founded: 2003 - commenced operations on May 25, 2004
  • IATA code/ICAO code: JQ / JST
  • CEO: Gareth Evans
  • Address: PO Box 4713, Melbourne, VIC 3001, Australia
  • Contact number: +61 3 8628 3400 / + 61 3 9645 5999
  • Website: www.jetstar.com
  • Hub: Sydney, Melbourne, Brisbane, Cairns, Gold Coast
  • Focus cities: Adelaide, Perth
  • Airline alliance: None
  • Frequent flyer programme: Qantas Frequent Flyer
  • Fleet:

    68 aircraft

    • 11 Boeing 787-8 / 335 seats (21 Business, 314 Economy)
    • 8 Airbus A321-200 / 213-220 seats
    • 49 Airbus A320-200 / 180 seats
  • Type of carrier: Low-cost
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    : Free baggage allowance is 30kg in Business and Economy Starter Max, 20kg in Economy Starter Plus; Economy Starter fare holders do not have any free baggage allowance included in their ticket and can buy from 15kg 40kg of checked baggage, with no individual item can weigh more than 32kg; prices vary by route

  • Pre-selection of seat:

    Free for Business passengers; in Economy Starter fare holders need to pay a fee to pre-select any seat, Starter Plus fare holders can pre-select a standard seat for free but need to pay for extra-legroom or cabin up front seat, Flex fare holders can pre-select for free a standard seat or an up front seat, Starter Max fare holders can pre-select for free any seat in the cabin

  • Priority check-in:

    Business passengers plus Qantas Frequent Flyer Silver, Gold, Platinum and Platinum One members

  • Fast track at security:

    Business passengers plus Qantas Frequent Flyer Gold, Platinum and Platinum One members

  • Access to lounge:

    Business passengers plus Qantas Frequent Flyer Silver, Gold, Platinum and Platinum One members

  • Priority boarding:

    Business passengers plus Qantas Frequent Flyer Silver, Gold, Platinum and Platinum One members

  • Seat pitch:
    • 38 inches (96cm) in Business, 30 inches (76cm) in Economy on the B787-8;
    • 29 inches (73cm) on the A321-200 and A320-200
  • Seat width:
    • 19 inches (48cm) in Business, 17 inches (43cm) in Economy on the B787-8;
    • 18 inches (46cm) on the A321-200 and A320-200
  • USB port and power socket:

    USB ports available at every seat in Business and Economy, power sockets available at every seat in Business, every two seats in Economy on the B787-8

  • Lie-flat seat:

    No

  • Vanity kit:

    Free for Business passengers; available for purchase by all other passengers

  • IFE screen width:
    • 10.6 inches (27cm) in Business, 9 inches (23cm) in Economy on the B787-8
  • Wi-fi:

    No

  • Inflight magazine:

    Jetstar Magazine

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in Business and with Economy Starter Max and Economy Starter Plus fares; in Economy Starter, meals, snacks and drinks are available for purchase onboard, although a bottle of water is complimentary

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Not accepted in the passenger cabin

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