Malaysia Airlines

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Airline info

  • Address: Malaysia Airlines Bhd Level 1, Administration Building, South Support Zone, 64000 Sepang, Selangor Malaysia
  • Contact number: +60 03 7843 3000
  • Website: www.malaysiaairlines.com
  • IATA code/ICAO code: MH / MAS

On-time performance and safety record

  • On time performance (2023): 77.5%
  • Average age of fleet (2024): 8.5 years
  • Major accidents in last 10 years: 1
  • Accidents with fatalities: 1
  • Airlineratings** safety rating: 3/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Despite several awards received from the aviation industry through the years (including the 5-STAR status recognized by Skytrax in 2009, 2012 and 2013), Malaysia Airlines has struggled in the 2000s to cope with the rise of the many low-cost carriers in the south-eastern Asia region, and in particular with Kuala Lumpur-based Air Asia (and its long-haul arm Air Asia X). The annus horribilis 2014, when the airline lost two aircraft (one most probably hijacked by the captain himself, the other shot down by a ground-to-air missile while over Ucraina enroute Amsterdam-Kuala Lumpur) put at risk the survival of the airline, which lost huge amounts of traffic and had to cut severely fleet and network, including all destinations in North America and Europe (except for London) (Photo Wikimedia Commons / Hawkeye UK)

  • Name: Malaysia Airlines
  • Date founded: May 1, 1947 as Malayan Airways – October 1, 1972 as Malaysia Air System
  • IATA code/ICAO code: MH / MAS
  • CEO: Izham Ismail
  • Address: Malaysia Airlines Bhd Level 1, Administration Building, South Support Zone, 64000 Sepang, Selangor Malaysia
  • Contact number: +60 03 7843 3000
  • Website: www.malaysiaairlines.com
  • Hub: Kuala Lumpur
  • Focus cities: Kota Kinabalu, Kuching
  • Airline alliance: Oneworld
  • Frequent flyer programme: Enrich
  • Fleet:

    81 aircraft

    • 6 Airbus A380-800 / 494 seats (8 First, 66 Business, 420 Economy)
    • 6 Airbus A350-900 / 286 seats (4 First, 35 Business, 247 Economy)
    • 15 Airbus A330-300 / 290 seats (27 Business, 263 Economy)
    • 6 Airbus A330-200 / 287 seats (19 Business, 268 Economy)
    • 3 Airbus A330-200F / Cargo
    • 45 Boeing 737-800 / 160-166 seats (16 Business, 144 Economy or 16 Business, 150 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 4-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 50kg in First, 40kg in Business, 30kg in Economy

  • Pre-selection of seat:

    Free for First and Business passengers, no info regarding fees for seat selection in Economy

  • Priority check-in:

    First and Business passengers plus Enrich Silver, Gold and Platinum members

  • Fast track at security:

    First and Business passengers

  • Access to lounge:

    First and Business passengers plus Enrich Gold and Platinum members

  • Priority boarding:

    First and Business passengers plus Enrich Silver, Gold and Platinum members

  • Seat pitch:
    • 89 inches (226cm) in First, 74 inches (188cm) in Business, 32 inches (81cm) in Economy on the A380-800;
    • 83 inches (211cm) in First, 44 inches (112cm) in Business, 36 inches (91cm) in Economy extra-legroom, 31 inches (79cm) in Economy on the A350-900;
    • 43 inches (109cm) in Business, 32 inches (81cm) in Economy on the A330-300;
    • 45 inches (114cm) in Business, 32 inches (81cm) in Economy on the A330-200;
    • 42 inches (106cm) in Business, 31 inches (79cm) in Economy on the B737-800
  • Seat width:
    • 26 inches (66cm) in First, 22 inches (56cm) in Business, 18 inches (46cm) in Economy on the A380-800;
    • 23 inches (58cm) in First, 22 inches (56cm) in Business, 18 inches (46cm) in Economy on the A350-900;
    • 20 inches (51cm) in Business, 17.5 inches (44.5cm) in Economy on the A330-300 and A330-200;
    • 21 inches (53cm) in Business, 17 inches (43cm) in Economy on the B737-800
  • USB port and power socket:

    Available at all seats in all classes on the A380-800 and A350-900; USB ports available at all seats, power sockets only  in Business on the A330-300 and A330-200; power sockets available at all seats in all classes on the B737-800

  • Lie-flat seat:

    In First and Business on the A380-800 and A350-900, in Business on the A330-300 and A330-200

  • Vanity kit:

    In First and Business on long-haul flights

  • IFE screen width:
    • 23 inches (58.5cm) in First, 17 inches (43cm) in Business, 10.5 inches (26.5cm) in Economy on the A380-800;
    • 24 inches (61cm) in First, 16 inches (40.5cm) in Business, 11 inches (28cm) in Economy on the A350-900;
    • individual screens are available at all seats in all classes on the A330.300, A330-200;
    • most of B737-800 have 10.6 inches (26.5cm) individual  screens in Business and 9 inches (23cm) in Economy
  • Wi-fi:

    No

  • Inflight magazine:

    Going Places

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights; through the option ‘chef-on-call’ on long-haul flights, meals can be pre-ordered online from the menu available on the carrier’s website

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    No info available

Gallery

An A350-900 taxiing at London Heathrow (Photo Wikimedia Commons / Sidowpknbkhihj) An A330-300 laanding at Osaka Kansai (Photo Wikimedia Commons / Iasta29) A B737-800 taxiing at Singapore Changi (Photo Wikimedia Commons / Alec Wilson) One of the four Business suites (First) on the A350-900 (Photo Wikimedia Commons / Raymondeuro)
An A350-900 taxiing at London Heathrow (Photo Wikimedia Commons / Sidowpknbkhihj)
An A330-300 laanding at Osaka Kansai (Photo Wikimedia Commons / Iasta29)
A B737-800 taxiing at Singapore Changi (Photo Wikimedia Commons / Alec Wilson)
One of the four Business suites (First) on the A350-900 (Photo Wikimedia Commons / Raymondeuro)

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