Airline info

  • Address: A4, 1st Floor, No.382, Sec.6, Nanjing E.Rd, Neihu Dist., Taipei City, Taiwan (R.O.C)
  • Contact number: +886 2 279 111 99
  • Website:
  • IATA code/ICAO code: JX / SJX

On-time performance and safety record

  • On time performance (2023): No info available
  • Average age of fleet (2024): 0.9 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: No info available
  • Covid-19 safety*** rating: No info available
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also

Starlux Airlines plans to be, in point of dimensions, the third airline in Taiwan after China Airlines and Eva Air. It is one of the few carriers in the world to sport lie-flat seats in Business Class on a narrowbody aircraft (the A321neo) and individual IFE screens at all seats. It has a large order with Airbus for A350-900s and A350-1000s, all to be delivered within 2024, with which it plans to start long range flights to Europe and the US in 2021. The widebodies will feature a First Class cabin (Photo Wikimedia Commons / Melv_L – MACASR)

  • Name: Starlux Airlines
  • Date founded: 2018 – commenced operations January 23, 2020
  • IATA code/ICAO code: JX / SJX
  • CEO: Chang Kuo-wei
  • Address: A4, 1st Floor, No.382, Sec.6, Nanjing E.Rd, Neihu Dist., Taipei City, Taiwan (R.O.C)
  • Contact number: +886 2 279 111 99
  • Website:
  • Hub: Taipei
  • Focus cities: None
  • Airline alliance: None
  • Frequent flyer programme: Cosmile
  • Fleet:

    4 aircraft

    • 4 Airbus A321neo / 188 seats (8 Business, 180 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: Not rated
  • * SKYTRAX ( is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance are as follows: 20kg for Economy Limited fare holders, 30kg for Economy Saving and Basic, 35kg for Economy Full; 45kg in Business; each piece of luggage cannot weigh in excess of 32kg

  • Pre-selection of seat:

    Any seat can be pre-selected for free by Business passengers and those holding an Economy Full and Economy Basic ticket

  • Priority check-in:

    Business passengers plus Cosmile Adventurer, Explorer and Insighter members

  • Fast track at security:

    No available info

  • Access to lounge:

    Business passengers plus Cosmile Explorer and Insighter members

  • Priority boarding:

    Business passengers plus Cosmile Explorer and Insighter members

  • Seat pitch:
    • 63 inches (160cm) in Business, 31 inches (79cm) in Economy
  • Seat width:
    • 20 inches (51cm) in Business, 18 inches (46cm) in Economy
  • USB port and power socket:

    At all seats in all classes

  • Lie-flat seat:

    In Business

  • Vanity kit:

    In business

  • IFE screen width:
    • 15.6 inches (40cm) in Business, 10.1 inches (25.5cm) in Economy
  • Wi-fi:

    Available on all aircraft

  • Inflight magazine:


  • Onboard kit for kids:


  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    No pets are allowed in the passenger cabin


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