Viva Aerobus

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Airline info

  • Address: Aeropuerto Internacional de Monterrey. Terminal C, Carretera Miguel Alemán Km. 24., Apodaca, NL, Mexico. C.P. 66600
  • Contact number: +52 81 82 150 150
  • Website: www.vivaaerobus.com
  • IATA code/ICAO code: VB / VIV

On-time performance and safety record

  • On time performance (2023): No info available
  • Average age of fleet (2024): 4.4 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Based in Monterrey, Viva Aerobus is the second largest low-cost carrier in Mexico. It boasts a very young fleet made mostly of Airbus A321neo and A320neo and operates through a huge domestic network including some 40+ destinations. It also flies to some 10 cities in the US, four in Cuba plus San José in Costa Rica (Photo Wikimedia Commons / Brand03)

  • Name: Viva Aerobus
  • Date founded: 2006
  • IATA code/ICAO code: VB / VIV
  • CEO: Juan Carlos Zuazua
  • Address: Aeropuerto Internacional de Monterrey. Terminal C, Carretera Miguel Alemán Km. 24., Apodaca, NL, Mexico. C.P. 66600
  • Contact number: +52 81 82 150 150
  • Website: www.vivaaerobus.com
  • Hub: Monterrey
  • Focus cities: Mexico City, Guadalajara, Cancun, Tijuana
  • Airline alliance: None
  • Frequent flyer programme: Club Viaja Mas
  • Fleet:

    43 aircraft

    • 3 Airbus A321neo / 240 seats
    • 20 Airbus A320neo / 186 seats
    • 20 Airbus A320-200 / 180 seats
  • Type of carrier: Low-cost
  • Skytrax* rating: 2-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    There is no free checked-in baggage allowance included in the ticket, with the fee depending on the fare type and the route flown; maximum weight allowed are 15kg with the VivaBasico fare and 25kg with the VivaPlus fare

  • Pre-selection of seat:

    A fee is necessary to pre-select any seat onboard; amount varies depending on the type of seat chosen and route flown

  • Priority check-in:

    Available by paying a fee for the Pase Vip service

  • Fast track at security:

    Available by paying a fee for the Viva Express service

  • Access to lounge:

    No

  • Priority boarding:

    Available by paying a fee for the Pase Vip service

  • Seat pitch:
    • 30 inches (76cm) on the A321neo, A320 neo and A320-200
  • Seat width:
    • 18 inches (46cm) on the A321neo, A320neo and A320-200
  • USB port and power socket:

    No info available

  • Lie-flat seat:

    No

  • Vanity kit:

    No

  • IFE screen width:

    No individual screens onboard

  • Wi-fi:

    No

  • Inflight magazine:

    EnViva

  • Onboard kit for kids:

    No

  • Food and beverages:

    Available for purchase onboard

  • Upgraded meals in Premium Economy: Not Available
  • Dine on demand in Business Class: Not available
  • Pets:

    Small dogs and cats are accepted in the passenger cabin, provided they comfortably stay in a 40cmx30cmx20cm pet bag; transportation fee is 34USD on domestic flights and 45USD on international flights

Gallery

An A320-200 burning rubber landing at Las Vegas McCarran (Photo Wikimedia Commons / Tomàas Del Coro)
An A320-200 burning rubber landing at Las Vegas McCarran (Photo Wikimedia Commons / Tomàas Del Coro)

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